Data Deletion Instructions

1. Email sales@xigmapro.com from your registered account email address.
2. Use the subject line: Data Deletion Request.
3. Include your registered email, phone number, and business name for identity verification.
4. We will confirm receipt within 1 business day and begin processing within 7 business days.

Alternatively, WhatsApp us directly at +91 89108 97382 to initiate a deletion request.

• User profile and tenant account records
• Contact and conversation data stored in BizSenti Woffice
• Campaign and automation metadata associated with your tenant
• WhatsApp integration references stored by our system
• All agent accounts linked to your business tenant

Certain data may be retained where legally required:

• Billing and GST invoice records (retained for 7 years per Indian tax law)
• Audit logs required for fraud prevention or legal proceedings

Verified deletion requests are processed within 7 business days. You will receive a confirmation email once your data has been deleted from our systems.

Note: Disconnecting your WhatsApp Business number from Meta's infrastructure must be done separately through your Meta Business Manager. We do not have the ability to delete data held directly by Meta.