Everything Your WhatsApp
Team Will Ever Need
One platform. Shared inbox, campaigns, automation, CRM, AI, and analytics — all powered by the official Meta WhatsApp Business API.
Built for WhatsApp-First Teams
Shared Team Inbox
Every WhatsApp message lands in one unified inbox. Assign conversations to agents, track who's handling what, set status (open/pending/closed), and never let a customer fall through the cracks.
- Real-time conversation assignment
- Internal notes (invisible to customers)
- Conversation status tracking
- Agent-level inbox views
CRM & Contact Management
Build a 360° view of every customer. Organize contacts with custom tags, track their conversation history, add notes, assign stages, and create smart segments for targeted campaigns.
- Full contact profiles with history
- Custom tags and pipeline stages
- CSV import with deduplication
- Dynamic segmentation
Campaign Broadcasts
Launch personalised WhatsApp campaigns to segmented lists using approved message templates. Include images, documents, and quick-reply buttons. Track delivery, read rates, and replies in real time.
- Template-based bulk messaging
- Personalised variables (name, order ID…)
- Media attachments (images, PDFs)
- Delivery & read analytics
Keyword Automation
Set rules: when a customer types "price", "order", "refund", or any keyword you define — BizSenti instantly sends the right reply. No waiting. No missed queries. Runs 24/7 without an agent online.
- Keyword trigger rules
- Multi-keyword matching
- Instant automated responses
- Escalate to agent after auto-reply
AI-Powered Replies
Let AI read the conversation and suggest the best reply. Your agents one-click approve or edit before sending — cutting response time from minutes to seconds. Also summarises long threads instantly.
- Context-aware reply suggestions
- One-click send or edit
- Conversation summarisation
- Lead qualification scoring
Analytics & Reporting
Understand your team's performance and campaign effectiveness. Track response times, resolution rates, campaign open rates, and revenue attributed to WhatsApp — all in one dashboard.
- Campaign performance metrics
- Agent activity reports
- Response time tracking
- Conversation volume trends
One Inbox. Your Entire WhatsApp Team.
Stop losing customers because chats fall through the gaps. Every incoming WhatsApp message is visible to your whole team in a shared inbox — with assignment, status, and notes built in.
Assign to agents
Route conversations to the right person instantly.
Internal notes
Collaborate without the customer seeing it.
Quick replies
Canned responses to handle FAQs in one click.
Live status
See who replied, when, and what's still open.
The Complete WhatsApp Stack
Every tool you need to run WhatsApp as a professional business channel.
WhatsApp Templates
Create, submit, and manage Meta-approved message templates directly from the dashboard.
Tags & Segments
Tag contacts (hot lead, VIP, churned) and build dynamic segments for targeted campaigns.
Coupon Delivery
Send personalised discount codes and offers via WhatsApp campaigns with tracking.
Role-Based Access
Admins manage everything. Agents see only their assigned conversations. Secure by design.
CSV Import/Export
Bulk import contacts with auto-formatting and export your CRM data anytime in one click.
Mobile-Friendly
Fully responsive web app. Manage your WhatsApp inbox from any browser, on any device.
GST Invoicing
Auto-generated GST-compliant invoices for every subscription payment. India-ready billing.
Two-Factor Auth
Protect your account with OTP-based two-factor authentication for all team members.